1. Returns

• The Customer is required to inspect the goods on receipt and to notify the company of any defects or complaints within 14 days.
• Any goods returned must be in exactly the same packaging and condition as when they were despatched, i.e. in original and complete packaging, with all insertions and parts. Failure to do so might result in the goods being returned to the customer and the grounds for refunding the goods being nullified.
• In the event of receiving faulty equipment, please call 08003047679 to speak with a member of our team.
• Faulty goods ideally should be returned in original packaging, failing that, alternative protective packaging should be used to prevent further damage.
• The customer is responsible for the return shipping costs for any Returns sent back to Stay Warm Save Money.

2. Refunds

• Most refunds are issued based on the payment method used at the time of purchase.
• Refunds are only granted once all goods are returned to the company for fault evaluation.
• The company holds the right to refuse a refund under reasonable rights.
• The Company reserves the right to charge a handling fee of up to 25% of the invoice value if the goods are returned due to being ordered in error.